Visiting a doctor in a new country can feel uncertain. We understand that. That’s why we’ve designed our patient experience to be as clear, simple, and stress-free as possible. This guide will walk you through every step of your visit to Unicare Clinic, so you know exactly what to expect.
Step 1: Making Contact and Your Arrival
Your journey with us begins with a simple, reassuring first contact. The easiest way to start is by calling our 24/7 hotline where our English-speaking team can answer your questions and schedule an appointment. While appointments are recommended to ensure minimal waiting time, we also accept walk-in patients for urgent concerns. Upon arrival at any of our clinics, you will be greeted by our friendly staff in a clean, modern, and welcoming environment designed to make you feel at ease immediately.
Step 2: Simple and Efficient Registration
We know the last thing you want is complicated paperwork. Our registration process is designed to be quick and efficient. To help speed things along, we recommend having a couple of key documents ready, such as your passport or other identification, along with your travel or health insurance information. Our staff will guide you through our simple registration form and are on hand to assist with any questions you may have.
Step 3: Your Consultation with an English-Speaking Doctor
This is the most important part of your visit. Your consultation will be thorough and unrushed, conducted by an experienced, English-speaking doctor who will listen attentively to your health concerns. We believe in clear, two-way communication. Your doctor will explain their assessment, diagnosis, and proposed treatment options in easy-to-understand terms, ensuring you are fully informed and comfortable with your healthcare plan. This is your time to ask questions and receive the clarity you need.
Step 4: On-Site Diagnostics and Pharmacy
To make your visit as convenient as possible, our clinics are equipped with essential on-site facilities. If your doctor determines you need a blood test, a urine test, or other diagnostics, it can often be done immediately within the same building. Similarly, if a prescription is required, you can have it filled at our on-site pharmacy. This integrated approach saves you the time and hassle of traveling to a separate laboratory or pharmacy, allowing you to focus on your recovery.
Step 5: Clear Billing and Insurance Assistance
We believe in full transparency when it comes to costs. After your consultation and any treatments, our staff will provide you with a detailed, itemized bill and explain the charges clearly. For those using insurance, our team is experienced in providing the necessary reports and documentation to assist with your claims. We have a dedicated team for insurance assistance to make the process as smooth as possible for you.
Conclusion
From a welcoming arrival to a clear and compassionate consultation, the entire patient journey at Unicare Clinic is designed with you in mind. Our goal is to provide the high standard of medical care you expect, without the stress and confusion that can sometimes come with seeking healthcare abroad.
READY TO TAKE THE FIRST STEP?
Your journey to clear and compassionate healthcare in Bali is just one call or message away. Let our team guide you through the simple process we’ve outlined, starting with your appointment.
Frequently Asked Questions
How long does a typical GP consultation take at Unicare Clinic?
A standard consultation typically lasts between 15 to 30 minutes, allowing our doctors ample time to listen to your concerns and conduct a thorough assessment without rushing.
What if I need further diagnostic tests after my consultation?
If your doctor recommends tests like a blood test or an X-ray, our team will guide you to our on-site diagnostic facilities. Most results are available quickly to ensure a prompt diagnosis.
Can the doctor issue a medical certificate for work or travel?
Yes, our doctors can provide official medical certificates (Surat Keterangan Sakit) for work, school, or travel insurance purposes after a proper medical evaluation.
What if I don’t have medical insurance?
We welcome all patients, with or without insurance. We offer transparent pricing, and our staff will provide you with a detailed breakdown of costs before any treatment. Payment can be made by credit card or cash.
Are my medical records and consultation kept confidential?
Absolutely. We adhere to strict patient confidentiality standards. Your medical information is securely stored and will not be shared without your explicit consent.
Do I need to speak Bahasa Indonesia during my visit?
Not at all. Our entire medical and administrative team is fluent in English to ensure communication is clear and comfortable for you at every step.
What happens if I need to be referred to a specialist or a hospital?
If your condition requires care from a specialist or hospitalization, our doctors will provide a referral to a trusted professional or facility and our team will assist in coordinating the appointment.
Can I get a follow-up consultation online?
In certain cases, a follow-up consultation can be arranged via teleconsultation. Please discuss this option with your doctor during your initial visit.
Do you treat children at Unicare Clinic?
Yes, our General Practitioners are experienced in treating patients of all ages, including children, for common illnesses and injuries.
Can I refill a prescription from my home doctor?
To ensure your safety and adhere to local regulations, our doctors will need to conduct a consultation to understand your condition before issuing a new prescription, even for a pre-existing medication.
